Shipping policy

Order Processing & Fulfillment We are committed to processing and fulfilling your orders promptly to ensure the best possible shopping experience. All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Note on Fragile Items: As we specialize in rustic kitchenware and ceramics, our team takes extra care in securely packaging your items to ensure they arrive in pristine condition.

Shipping Destinations & Delivery Estimates We offer international shipping, with a primary focus on our core markets. Shipping charges for your order will be calculated and displayed at checkout.

• United States, Canada, Australia: 7-14 business days.

• Rest of the World: 7-14 business days.

Note: Delivery delays can occasionally occur due to international customs processing or high-demand holiday seasons.

Local Currencies & International Duties To provide a seamless checkout experience, our store automatically displays prices in your local currency (e.g., USD, CAD, AUD). However, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cile Cottage is not responsible for these charges if they are applied; they are your responsibility as the customer.

Order Tracking & Support When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become active in the courier's system.

Contact Us If you have any issues with your delivery, please contact our support team immediately at support@cilecottage.shop so we can resolve the issue promptly and ensure your satisfaction.